Established in1986, the National Carpet Cleaners Association is the only independent UK trade body dedicated to the cleaning of carpets, upholstery and other soft furnishings. As such, it is now recognised by government, media, industry and commerce as the authoritative source of information and advice on all aspects of the industry.
The principal objective of the NCCA is the establishment and maintenance of minimum standards within the carpet and upholstery cleaning industry, with the dual aim of safeguarding the reputation of the industry and protecting its customers, whether in the domestic or the commercial sphere.
The Association insists that all members undertake the NCCA course in carpet and upholstery cleaning and reach the prescribed NCCA standard in the written test papers that follow. In addition, the Association operates the 'One to One Rule', whereby all cleaning technicians operating on their own within the member company, must undertake recognised industry training.
'As a member of the National Carpet Cleaners Association, we are required to abide by the Association's Code of Practice, which covers such specifics as fair pricing, service, complaints procedure, liability and customer protection, and is designed to ensure customer satisfaction all times.
By means of a comprehensive training programme provided by the Association, we can uphold our commitment to customers that we provide and maintain the highest of standards in both service and workmanship.'
